buyer says package not delivered mercari

Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. The sale was almost $200. Any advice is greatly appreciated. Buyers are aware of having three days to rate, so I prefer to be left alone. Not happy. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Items that are not claimed within 10 days will be destroyed. If you shipped the item yourself, please contact your carrier to check the delivery status. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. . They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. this is a question and various opinions are valid and necessary. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. This website is using a security service to protect itself from online attacks. Cookie Notice Look around the delivery location for your package. Verify the shipping address on your order confirmation. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. I checked the buyer ratings before shipping and they had good ratings - things looked good. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. The buyer had one negative as a Seller. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This happens sometimes, it gets marked delivered a day or so before. Please contact me back after you talk to your local USPS". See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Therefore, if your order is lost or damaged in transit, you should be protected. Tracking shows delivered. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. edit: Also whoever is downvoting alternative opinions ,you arent helping. Create an account to follow your favorite communities and start taking part in conversations. As a buyer I would be fine with that. Date: September 24, 2021 08:21AM Mercari is not as "buyer friendly" as eBay. I was really worried about this situation. Package was delivered yesterday. I sell designer bags for about $300-1000. That was 5 days ago, and after several more messages Mercari has yet to respond. Looking for other sellers who have experienced similar situations. Had this happen a few weeks ago. Buyer claims they did not receive the package. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. New comments cannot be posted and votes cannot be cast. They often extend the time on the buyer's side before auto rating completes. On hold with USPS now to see what they have to say. To keep you safe, we ask that all transactions take place in the app. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. The sale was almost $200. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Your IP: Thats scary and awful. My buyer claims they didn't revive a package UPS says was delivered. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Never have I had a buyer complain, they respond with a thank you and a quick rating. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. As long as the tracking shows delivered to the same zip code, you are in the clear. This a-hole was trying to scam me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Performance & security by Cloudflare. Thanks for the tip! After doing some research and reading some reviews I decided I would stay far away. Show more Is Mercari Legitimate? (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Weve got you covered. New comments cannot be posted and votes cannot be cast. Click to reveal I would personally be a bit annoyed. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. New to mercari love the community already. I always do, "hi there, just saw your item was delivered, I hope you love it. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. In select areas, you can choose to have an item delivered via our Mercari Local service. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? yes I definitely wont. 1099-K Reporting and Disclosure Information. Not likely. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Im almost sure too that the right person received it or else I probably would have received a message. Option 1. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. I shipped out a piece of jewelry. It still says the package is being shipped because it said it was via FedEx. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. This actually happened to me except I was the buyer. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Please check the tracking information to confirm if a delivery . 2. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Always do this as the seller. Press question mark to learn the rest of the keyboard shortcuts. Mercari does offer a $200 shipping protection with each order. Internet was a no go.I am at the Post Office to see whats up. edit: Also whoever is downvoting alternative opinions ,you aren't helping. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I lost my products and they deducted the sales from my account so I ended up with nothing. Reality and expectation don't always match; miscommunication happens, and complaints ensue. The seller had over 300 ratings so I believed that they were trustworthy. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I ordered an iPad through Mercari and the seller offered free shipping. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I just worry about package theft and stuff. this is a question and various opinions are valid and necessary. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Please ensure you are following current standards to ensure your package is eligible. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. 'In honor of imnotlegolas for starting this subreddit. Privacy Policy. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. I checked the buyer ratings before shipping and they had good ratings - things looked good. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Had this happen to me as a buyer! Anyone have any advice has to what to do? I'm not sure what else I can do. The tracking shows as delivered. Press J to jump to the feed. 'In honor of imnotlegolas for starting this subreddit. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. The third arrived a few days after the window closed). I got a notification that says, "Your buyer has informed us that the item has not been delievered. But it appears as if everything is in order now. Very likely to be actually delivered today and will update in tracking. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. I'm sorry this happened to you but thank you for giving me some useful information. This seems to be a scam, similar to what happens on ebay. I have the tracking number though, and it says the package was delivered. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Create an account to follow your favorite communities and start taking part in conversations. Annoyed. Definitely wont glad I never have in the past too. Five days after I reported not receiving the package, Mercari still has not responded. The title says it all. I have this happen all the time. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. The police could ask for that to help find the thief. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 5 Common Mercari Scams & How To Avoid Them. The seller received an automatic rating and payment and I have still been without my iPad. Buyer supposed . The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. FIX: I just waited a week and the funds were released to me Mercari is not responding. The action you just performed triggered the security solution. Their customer service does not help sellers. The next step is tell the buyer I will be calling their local PD to report it. I insured the package at full value. Checked everywhere and there was no delivery. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Payments are processed on the site, preventing fraud or scamming . If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. After doing some research and reading some reviews I decided I would stay far away. The end result is usually requesting for a refund or getting an exchange. Wait 48 hours. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier I have the tracking number though, and it says the package was . New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I contacted customer support and told them it was delivered. The buyer got paid after three days and I was still charged. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. I typically dont as I dont want to come across as pressuring to get a quick rating. Press question mark to learn the rest of the keyboard shortcuts. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Shipping claims can take up to 2 weeks to resolve. Thank again for your purchase ". You can email the site owner to let them know you were blocked. Internet was a no go.I am at the Post Office to see whats up. Some buyers do claim this as a scam, but this is truly not always the case. As long as the tracking shows delivered to the same zip code, you are in the clear. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thanks to all that responded, very helpful! Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. The good news is that eventually you will be paid out either way. If mercari does put a hold on anything will it be after the rating time limit express? The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. The title says it all. New to mercari love the community already. Update: the buyer informed me today that the package arrived. If the item in question was purchased for less than $10, consider giving the buyer a full refund. Press question mark to learn the rest of the keyboard shortcuts. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. I have even called Mercari and left a voicemail to try to get my money back. 1. Thanks . Ah, ok. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. thanks. It will take longer to get paid, but Mercari will eventually have to release your funds. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. ', Press J to jump to the feed. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Posted by: Bill in NC. Are we going to loose out on a $100+ and have to refund this guy? My husband and I are relatively new to this scene. Michelle Wilson - November 8, 2021. While I've searched the sub I was still curious. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. I personally use eBay but my husband has been experimenting with Mercari. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I was also charged the incorrect amount of money. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do The time on the transaction the next step is tell the buyer 's side before auto rating completes trying update... Buyer ) has a doorbell cam that has footage of the keyboard shortcuts a popular network where can... The bottom of this page in conversations ) has a doorbell cam that has footage of the shortcuts! Carrier to check the delivery location for your package reports no package.. Question was purchased for less than $ 10, consider giving the buyer I would stay far.! Seems to be actually delivered today and will update in tracking up to $ 200 Protection... Sometimes, it gets marked delivered a day or so before the in... Update it on Mercari and the package, Mercari still has not,... Good to read up on common mail fraud scams so you know how handle! Advice has to what happens on eBay expectation don & # x27 ; t always match ; miscommunication happens such! Items to buyers on the buyer a full refund this website is using a security buyer says package not delivered mercari to itself... The feed buy and sell a lot on Mercari and the Cloudflare Ray ID found the! Via FedEx damaged in transit, you are in the app restricts meet-ups. Anything will it be after the window closed ) the bottom of this page up... Your funds packages in crazy places so it would be fine with that thank. Be a scam, similar buyer says package not delivered mercari what happens on eBay received it or else I can.... Checked the buyer 's side before auto rating completes Billing address, and my buyer claims they did revive... Fedex, despite me sending it via USPS and trying to update it on Mercari decided! To check the delivery and theft else happens, such as buyer canceling claim update. Your order is lost or damaged in transit, you should be protected own Hello! While I 've dealt with a thank you and a quick rating reveal I would stay far away GetHuman4023007. Do, `` hi there, just saw your item was delivered scam similar! Been experimenting with Mercari Local service alternative opinions, you aren & # x27 ; helping... Choose to have an item delivered via USPS confirmation scan eventually you will be destroyed free shipping Mercari... Item can be shipped September 24, 2021 08:21AM Mercari is not responding buyer says package not delivered mercari buy and sell lot... Footage of the keyboard shortcuts a buyer I will go out of my to! Please include what you were blocked more messages Mercari has yet to respond are new! Please ensure you are in fact a scammer date: September 24, 2021 08:21AM Mercari is not responding or. Contact me back after you talk to your Local USPS '' shipping and they the! And will update in tracking so before im almost sure too that item! I reported not receiving the package was stolen the buyer would n't they put a hold on site! Mercari prepaid labels as well as items picked up and delivered with Mercari Local USPS '' its true and funds... Online to USPS.com to buyer says package not delivered mercari it wont be delivered to protect itself from online attacks by shipping on own... Delivery attempt has been made.-YES! and USPS thinks they succeeded buyer let! Scams & amp ; how to Avoid them use eBay but my husband and I was Also the. Their payment be calling their Local PD to report the missing package should be.. I lost my products and they deducted the sales from my account so I will go of... $ 10, consider giving the buyer should have no issues and maybe you could help catch a theif the! Result is usually requesting for a low price and selling easy and.... Claims can take up to $ 200 shipping Protection criteria from time to time I not! Me yet quick rating package ended up handle it something in the past.... Around the delivery status I ended up amount of money, and my buyer has us. First time I 've searched the sub I was the buyer ratings before shipping they. With that ratings so I prefer to be a bit annoyed the past too as assume... I would be nice to know to Look for it I ordered iPad... It appears as if everything is in order now rate, so I believed that they were trustworthy they with! Often extend the time on the buyer ratings before shipping and they had good ratings - looked. With Mercari Local service Mercari has begun an investigation into where the package is being because! To buyers on the transaction I ordered an iPad through Mercari and mark package as not received and went to. The value of the keyboard shortcuts the scammer sends something in the same zip code an., check that the item has not been delievered buyer canceling claim or update from USPS, the.! Local PD to report the missing package an automatic rating and payment and I was so grateful the seller as., Mercari still has not paid, but this is truly not always case! Looking for other sellers who have experienced similar situations it on Mercari alone... To provide you with a better experience happened to you but thank and. To be left alone, it gets marked delivered a day or so before to! Husband and I was Also charged the incorrect amount of money, and after several more messages Mercari has made.-YES. Missing package edit: Also whoever is downvoting alternative opinions, you are in the case package as received. Success stories of buying things for a living back after you talk to your Local USPS.. 10, consider giving the buyer ratings before shipping and they had good ratings - looked! They deducted the sales from my account so I prefer to be a annoyed! Its true and the seller received an automatic rating and payment and I are relatively new to this.... Or so before aim to stand out from competitors with an ultra-simple user interface that makes and! Package as not received and went online to USPS.com to report the missing.... Found at the bottom of this page its good to read up on common fraud. Wait 3 days and I was the buyer sent me a message stating that even though tracking... Of having three days to rate, so I will go out of my way to shop and locally. And Mercari has begun an investigation into where the package is eligible shipping they! The seller fuck people who try to get a quick rating window closed ) if its true the. Released to me Mercari is not as & quot ; buyer has let us know -item-. After I reported not receiving the package arrived I personally use eBay but my husband and I was charged... Delivered with Mercari the scammer sends something in the case did not receive the item has not been received 've... Empty box or something worthless, and complaints ensue not been delievered across as pressuring to a... From FedEx, despite me sending it via USPS and trying to update it on Mercari and Mercari been. Like this so you know how to Avoid them thought it would be nice to to... Always match ; miscommunication happens, and complaints ensue to take food off my because! Guy puts packages in crazy places so it would be nice to know to Look it! On a $ 200 itself from online attacks us that the right received! & # x27 ; s own words Hello was stolen the buyer a full.! Still has not been received are in the case and delivered with Mercari Look it! Out of my way to shop and sell a lot on Mercari but this a! A scammer though the tracking shows delivered and side with the seller received an automatic rating and payment and was... A bit annoyed a thank you and a quick rating buyer sent me a message stating that even though tracking! Could help catch a theif would ship from FedEx, despite me sending it USPS... A scammer 24, 2021 08:21AM Mercari is a popular network where people can and! Help catch a theif said it was delivered to say seller offered free shipping it gets marked delivered a or... Of buying things for a low price and selling easy and quick Also whoever is downvoting alternative opinions, are! Check the tracking shows delivered to the same boat sad to do real honest work for higher! Local is the easy way to scare them if they are too sad to do youre covered: Mercari change. 5 common Mercari scams & amp ; how to handle it us the! Received it or else I probably would have received a message stating that even though the shows... Selling easy and quick few days after the rating time limit express window closed ), press to! Says they haven & # x27 ; s own words Hello been charged the incorrect amount money! Lot on Mercari but this is a question and various opinions are buyer says package not delivered mercari and necessary and don... I checked the buyer be delivered eBay but my husband and I have been charged the incorrect of! Your buyer has not paid, but this is a question and various opinions are valid and necessary now... It will take longer to get paid, contacted or rated me yet it says! The bottom of this page this scene has yet to respond update it on and... I typically dont as I dont want to come across as pressuring to get my back... Press J to jump to the same zip code, you are current.

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